No. It’s a staff empowerment service. You get access to whatever mix of our team that can help you get where you want to go with collaboration software.
Pick the number of hours you need us (from 5hrs-160hrs/mo) and let us know if you have a preference for team member locations (US, India, Canada). There’s lots of choices, contact us for specifics!
It can be, but it’s often not used that way. We love working alongside Jira Administrators to help them feed and work through their improvement backlog. We can do all Jira administration work as well (user provisioning, workflow tweaks, etc.). However, if you need help, we fit our services and team to your custom needs!
All kinds. Some AMS customers have 5000+ Jira users, others have just 50. They come from a variety of industries that all have have different tooling priorities (ITSM, Agile, DevOps, PPM, others). What really matters is how much they want to grow and scale, using our expertise, and broad use-case knowledge across the Atlassian ecosystem.
Trundl is hands-on when it comes to providing resources dedicated to best practices for your use case. Atlassian’s support offerings focus on high impact issues (P0/P1), and do not include use case services or advice. Atlassian will not touch your Atlassian instance. Trundl’s AMS works within your Atlassian instance.