Smart Assignments and Rotations for Jira
Efficient, Fair, Flexible
What is SARJ?
Smart Assignments and Rotations (SARJ) is an Atlassian Marketplace add-on for Jira that allows you to configure rules for auto-assigning tickets and issues for your team members based on criterion such as time zones, team availability, work shifts, functional area, or any other conditional logic. This add-on can be used for Jira Service Management, Jira Software, and Jira Work Management use cases.
Team Efficiency & Workload Support
Workload balancing without constant managerial oversight. You can monitor and tweak as needed for your team.
Work assignment automatically adjusts for paid leave, sick days, schedule shifts, and all custom criteria you set for your teams.
Fairness for Work Assignments
Work is assigned based on multiple logical factors and not by subjective means.
Automating Company Rules & Preferences
Set up automations for your organization’s preferences and assignments to focus on the most important thing, getting work done.
Work Smarter, Not Harder
How Can SARJ Help Your Team Work More Efficiently?
Focus on WHat’s Most Important
Why Choose SARJ for Your Company?
SARJ is built for service and support teams that face high volume ticket inflow. Continuous ticket routing and assignments can become a full-time job for an employee. Avoid the hassle with SARJ. Build in automations for your organization’s rules and preferences for assignments so your teams can focus on their work and deliverables.